24/7/365 Complete Network Monitoring
- 24/7/365 on-call schedule means we’re working all the time.
- Remote Monitoring and Management platform oversees 3,000 alert triggers.
- Alert system notifies the on-call engineer and escalates as needed.
- Alerts are acknowledged immediately and a work plan is implemented.
- Offers a range of SLA’s across a variety of severity and tier levels for systems, networks, security, applications and services.
- Intellitech functions as your C-level trusted advisor. Virtual CIO meetings are strategic and forward-looking:
- Technical road mapping, operational efficiencies and business improvement.
Quarterly Business Reviews
- Intellitech measures itself on the quality of our work and the value we provide. These regularly scheduled engineering-focused meetings are backward looking to review overall network health.
- Historical reports can be delivered to show uptime, patch status, alerts and other key metrics used to guide IT policy and prevent problems.