IntellitechCare Managed Services

24/7/365 Complete Network Monitoring

• 24/7/365 on-call schedule means we’re working all the time.
• Remote Monitoring and Management platform oversees 3,000 alert triggers.
• Alert system notifies the on-call engineer and escalates as needed.
• Alerts are acknowledged immediately and a work plan is implemented.
• Offers a range of SLA’s across a variety of severity and tier levels for systems, networks, security, applications and services.

Virtual CIO

• Intellitech functions as your C-level trusted advisor. Virtual CIO meetings are strategic and forward-looking:
• Technical road mapping, operational efficiencies and business improvement.

Quarterly Business Reviews

• Intellitech measures itself on the quality of our work and the value we provide. These regularly scheduled engineering-focused meetings are backward looking to review overall network health.
• Historical reports can be delivered to show uptime, patch status, alerts and other key metrics used to guide IT policy and prevent problems.

Drives operational efficiency and productivity

• Reduces IT management and labor costs.
• Proactive approach identifies issues before they become problems.
• 24/365 monitoring alerts us to network and systems health issues mitigating business impact.

Proactive IT management

• Provide mission critical maintenance on an ongoing basis.
• Manages all of the software and services updates, so as not to disrupt your business.
• Enables your infrastructure to operate at peak efficiency.

Guides strategic planning 

• Technology road mapping.
• Quarterly business reviews provide visibility into IT operations.
• Go to Trusted Advisor working hand in hand to develop and implement  your strategic road map.

 More than the traditional managed service providers

• Personal touch client interactions.
• High level of technical expertise and IT consultation experience.
• Beyond desktop and systems management; our offerings include phone systems, contact center and network management.